Refund policy
Returns and Cancellations
Before returning an item, please contact us.
Order Refund Policy
We accept unconditional refunds only within 12 hours of payment.
After 12 hours, your order will have entered processing and shipping, so unreasonable returns or refunds will no longer be accepted.
If you receive items with quality issues, wrong items, or missing items, you may apply for after-sales service in accordance with platform rules.
By completing your purchase, you agree to the terms of this Returns, Refunds and Cancellations Policy.
Cancellations
We accept order cancellations within 12 hours of placing an order. If your order is canceled successfully, you will receive a full refund within 2–3 business days.
Once the item has been shipped, the order can no longer be canceled.
To cancel your order, please contact us with your order number or confirmation email.
30-Day Unconditional Return Guarantee
Unopened and unused merchandise may be returned for a full refund within 30 days of purchase for any reason.
All returned products will be inspected at our warehouse, and refunds will be processed after inspection.
Please contact our support email to obtain the return address. Return shipping costs must be prepaid; COD packages are not accepted.
For returns not related to quality issues, the purchaser is responsible for all shipping costs.
All goods and accessories must be in their original packaging. Used or damaged items that affect resale value will not be accepted.
Please send photos of the return package and tracking number to hi@.com.
Returns that do not meet the above requirements may be refused.
15-Day Return & Warranty Period
Items can be returned within 15 calendar days from the shipping date.
Returns due to non-quality related issues after this period will be refused.
To initiate a return, please contact us at hi@.com and provide your order number and item condition.
Our customer service team will verify the return reason and request photos of the product and packaging from multiple angles.
Please include the following information:
Order number
Clear photos showing all sides of the product
Photo of the complete set of accessories
Photo of the original packaging
Please note that 15-day returns require:
Products and accessories in original packaging
No cracks, dents, scratches, or any condition that affects resale value
Refund processing may take up to 10 business days after we receive your return.
It usually takes 7–10 business days for the refund to appear on your credit card statement.
Disputed orders may take 3–6 months to resolve.
12-Month Warranty
We provide a 12-month warranty for manufacturing defects and quality issues.
Any damage caused by misuse, abuse, or improper handling by the purchaser will void the warranty.
After confirmation, we will offer a replacement or refund.
To make a warranty claim, contact us at hi@.com with your order number and details of the issue.
Late or Unreceived Refunds
If you have not received your refund, please double-check your bank account and contact your credit card company, as processing times may vary.
If the refund is still not reflected, please contact us at hi@.com.
Exceptions
The warranty and return policy do not apply to:
Accidental abuse, damage, or improper use
Damage from natural disasters
Unauthorized modification, repair, or disassembly
Issues not related to product quality
Items purchased from unauthorized sellers
Use outside normal consumer purposes
Lost, stolen, free, or previously refunded items
Inability to provide valid proof of purchase
Contact Information
For inquiries, assistance, or support, please contact us:
Email: hi@.com
Business hours: Monday to Friday, 9:00–18:00 (Hong Kong Time)
Before returning an item, please contact us.
Order Refund Policy
We accept unconditional refunds only within 12 hours of payment.
After 12 hours, your order will have entered processing and shipping, so unreasonable returns or refunds will no longer be accepted.
If you receive items with quality issues, wrong items, or missing items, you may apply for after-sales service in accordance with platform rules.
By completing your purchase, you agree to the terms of this Returns, Refunds and Cancellations Policy.
Cancellations
We accept order cancellations within 12 hours of placing an order. If your order is canceled successfully, you will receive a full refund within 2–3 business days.
Once the item has been shipped, the order can no longer be canceled.
To cancel your order, please contact us with your order number or confirmation email.
30-Day Unconditional Return Guarantee
Unopened and unused merchandise may be returned for a full refund within 30 days of purchase for any reason.
All returned products will be inspected at our warehouse, and refunds will be processed after inspection.
Please contact our support email to obtain the return address. Return shipping costs must be prepaid; COD packages are not accepted.
For returns not related to quality issues, the purchaser is responsible for all shipping costs.
All goods and accessories must be in their original packaging. Used or damaged items that affect resale value will not be accepted.
Please send photos of the return package and tracking number to hi@.com.
Returns that do not meet the above requirements may be refused.
15-Day Return & Warranty Period
Items can be returned within 15 calendar days from the shipping date.
Returns due to non-quality related issues after this period will be refused.
To initiate a return, please contact us at hi@.com and provide your order number and item condition.
Our customer service team will verify the return reason and request photos of the product and packaging from multiple angles.
Please include the following information:
Order number
Clear photos showing all sides of the product
Photo of the complete set of accessories
Photo of the original packaging
Please note that 15-day returns require:
Products and accessories in original packaging
No cracks, dents, scratches, or any condition that affects resale value
Refund processing may take up to 10 business days after we receive your return.
It usually takes 7–10 business days for the refund to appear on your credit card statement.
Disputed orders may take 3–6 months to resolve.
12-Month Warranty
We provide a 12-month warranty for manufacturing defects and quality issues.
Any damage caused by misuse, abuse, or improper handling by the purchaser will void the warranty.
After confirmation, we will offer a replacement or refund.
To make a warranty claim, contact us at hi@.com with your order number and details of the issue.
Late or Unreceived Refunds
If you have not received your refund, please double-check your bank account and contact your credit card company, as processing times may vary.
If the refund is still not reflected, please contact us at hi@.com.
Exceptions
The warranty and return policy do not apply to:
Accidental abuse, damage, or improper use
Damage from natural disasters
Unauthorized modification, repair, or disassembly
Issues not related to product quality
Items purchased from unauthorized sellers
Use outside normal consumer purposes
Lost, stolen, free, or previously refunded items
Inability to provide valid proof of purchase
Contact Information
For inquiries, assistance, or support, please contact us:
Email: hi@.com
Business hours: Monday to Friday, 9:00–18:00 (Hong Kong Time)